cTrader/cAlgo reconnections over the weekend

26 Feb 2018, 12:01cTrader/cAlgo reconnections over the weekend#1
cTrader Teamposts: 3370since: 23 Sep 2013

Dear traders,

An issue has been reported by several of you regarding frequent diconnections/reconnections over the weekend.​ The issue seems to be caused because during server updates, application might receive invalid historical data. These invalid data cause invalid requests to be send to the server, and this causes reconnections. Moreover, cAlgo/cTrader stores invalid data in the local cache. So problems with reconnection stays even after application receives invalid data.

How to fix
1. If you know that the issue is on a single chart, simply refresh it: right click -> Refresh. It will delete chart cache and reload it.
2. To remove the cache from all the charts, go to app data folder and remove Cache folder.
App data folder can be found in 
%homepath%\AppData\Roaming\<APP NAME>
Where <APP NAME> is the name of the app for a specific broker.
E.g. Spotware apps has following names: demo-cTrader, demo-cAlgo


We are releasing a fix with the next version of cTrader Desktop, which will be released very soon for public beta.
And we are fixing server side to prevent invalid history data to be sent in the future.

Best Regards,

cTrader Team


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