No bots work

musicman since: 01 Nov 2019;

  21 Nov 2022, 15:36
No bots work

I have a very powerful i9 64gb ram computer with m2 drives.

No matter what i do ctrader will not run bots OR indeed show custom indicators on the chart.  I have tried the clean install instructions etc

I'm running Windows 11

Thing is I have a laptop running the same windows 11 and it runs bots perfectly. 

any ideas?

Spotware's avatar

Spotware since: 23 Sep 2013;

  22 Nov 2022, 07:47

Dear trader,

Thanks for reporting this issue. Can you please provide us with more information about the problem? What exactly is not working? Do you get any errors? Can you share screenshots/videos?

Best regards,

cTrader Team

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musicman since: 01 Nov 2019;

  24 Nov 2022, 18:30
RE:

Sorry it took a while - broke my microphone i'm afraid so here is a silent video of me adding both custom indicators which are your samples and custom cbots which are also your samples 

link

Forgot to mention - no errors, nothing in the journal and noting in the automate tab

musicman since: 01 Nov 2019;

  28 Nov 2022, 14:58

Bump

Spotware's avatar

Spotware since: 23 Sep 2013;

  28 Nov 2022, 15:01

Dear trader,

Could you pleasesend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

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musicman since: 01 Nov 2019;

  28 Nov 2022, 15:17
RE:

two reports sent, thank you

Spotware's avatar

Spotware since: 23 Sep 2013;

  29 Nov 2022, 10:07

Dear trader,

Thank you, the issue will be solved in an update that will be released soon.

Best regards,

cTrader Team

TRADERS FIRST™ Vote for your favorite features: https://ctrader.com/forum/suggestions

musicman since: 01 Nov 2019;

  29 Nov 2022, 19:29
RE:

Great! so that means you found the issue right?  was beginning to think it was something my end.