Unable to log onto my live accounts

mcm187 since: 08 Nov 2020;

  10 May 2022, 21:43
Unable to log onto my live accounts

Hi I was disconnected from my live accounts and I am not able to reconnect to them?

I have logged onto the portal where the authorized open API  applications Are and my live accounts have transferred to demo ?

csabz90 since: 09 Mar 2022;

  10 May 2022, 23:27

+1 on the above!

Even though I'm only on a demo account, I suspect there's something fishy going on with application and account authentications too as in the last hour I've been having trouble logging in, in one minute it works but then in the next minute I get some error message back saying 'No environment connection'. In the past few weeks it all worked fine and I changed nothing on my side.

amusleh's avatar

amusleh since: 01 Mar 2021;

  11 May 2022, 14:16

Hi,

We are aware of this issue, it will be fixed as soon as possible.

Community Developer | Spotware | Telegram: @algodeveloper

m.prusinski since: 12 May 2022;

  12 May 2022, 09:35
RE:

amusleh said:

Hi,

We are aware of this issue, it will be fixed as soon as possible.

Hello,

do you have any news on the topic? The issue is quite serious as for the last 2 days we are observing a lot of timeouts when contacting cTrader API on both: live and demo endpoints. This affects our business performance.

amusleh's avatar

amusleh since: 01 Mar 2021;

  12 May 2022, 10:38

Hi,

We updated API proxies: Proxies / Endpoints - cTrader Open API (spotware.github.io)

Please use the new proxies based on your region, and if you faced any connection issue try individual proxies of a region and then report the issue by providing the proxy you used.

Community Developer | Spotware | Telegram: @algodeveloper

noob7 since: 20 Mar 2020;

  12 May 2022, 12:06

@amusleh

Because of this change Ive lost over 100 euro.

Why you didnt notify me about this breaking changes?

amusleh's avatar

amusleh since: 01 Mar 2021;

  12 May 2022, 12:24
RE:

noob7 said:

@amusleh

Because of this change Ive lost over 100 euro.

Why you didnt notify me about this breaking changes?

Hi,

The change was not a breaking change, our old proxies are still working and they resolve to new nearest proxies.

We are still investigating the connection issue.

Community Developer | Spotware | Telegram: @algodeveloper

noob7 since: 20 Mar 2020;

  12 May 2022, 19:01
RE: RE:

amusleh said:

noob7 said:

@amusleh

Because of this change Ive lost over 100 euro.

Why you didnt notify me about this breaking changes?

Hi,

The change was not a breaking change, our old proxies are still working and they resolve to new nearest proxies.

We are still investigating the connection issue.

On Old proxy I couldnt connect. On new one everything is working fine.

mcm187 since: 08 Nov 2020;

  13 May 2022, 10:37
RE: still unable to connect to my live accounts

amusleh said:

Hi,

We are aware of this issue, it will be fixed as soon as possible.

Hi Amusleh do you have an estimated time for when this will be resolved? 

Three days have passed and I am still unable to connect to my live accounts?
it is very frustrating when I am managing several accounts and my investment portfolios doing nothing every day that I am unable to connect to them is  a major problem and costly

amusleh's avatar

amusleh since: 01 Mar 2021;

  13 May 2022, 11:18
RE: RE: still unable to connect to my live accounts

mcm187 said:

amusleh said:

Hi,

We are aware of this issue, it will be fixed as soon as possible.

Hi Amusleh do you have an estimated time for when this will be resolved? 

Three days have passed and I am still unable to connect to my live accounts?
it is very frustrating when I am managing several accounts and my investment portfolios doing nothing every day that I am unable to connect to them is  a major problem and costly

Hi,

We are still trying to resolve this issue on our Europe proxies, for the time being please try other proxies and flushing your system DNS cache.

Community Developer | Spotware | Telegram: @algodeveloper