Can't see sub accounts

BamsiCBR since: 28 Feb 2019;

  28 Feb 2019, 19:20
Can't see sub accounts

Hello cTrader team. I started copying strategy provider but i cant see that i'm actually copying him. I can't see side menu, i cant't set stop loss, i can't see opened or closed positions... All i see is money withdrawal for that strategy. I am using demo acc number 3425755 and 3427164. I contacted support and they said that they can see everything and it is allocated in sub account nubmer 3442862, but i don't see that account either. Do you know what is problem and how to fix it?

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  01 Mar 2019, 09:59

Hi BamsiCBR,

Thank you for contacting Spotware. Subaccounts are visible only in cTrader Copy section. You should be able to see your sub accounts below the main account. Have you checked the cTrader Copy section?

Best Regards,

Panagiotis

Head of Community Management at cTrader

BamsiCBR since: 28 Feb 2019;

  02 Mar 2019, 22:03

Hi Panagiotis, i have checked Copy section and all i can see are strategies. I have live and two demo accounts but there is no sub account. It is not problem because it is demo, but what if i used real account and all i can see is money withdrawal.

https://prnt.sc/mrw4e4

https://prnt.sc/mrw5jw

BamsiCBR since: 28 Feb 2019;

  03 Mar 2019, 21:10
RE:

Panagiotis Charalampous said:

Hi BamsiCBR,

Thank you for contacting Spotware. Subaccounts are visible only in cTrader Copy section. You should be able to see your sub accounts below the main account. Have you checked the cTrader Copy section?

Best Regards,

Panagiotis

Hello, it is ok i have found it.