Ccopy not working and some trades missing - HELP

robbie767 since: 09 May 2018;

  29 Mar 2021, 21:28
Ccopy not working and some trades missing - HELP

Dear Sirs,

today I had following problem copying a strategy. Master had equity of about euro 550, I have a slave account with about 4200 equity and another with 300, today in master account 4 trades on index DE30 were executed but noone was copied. I friend of mine copying same strategy with a slave account with about 600 equity had copied these trades without problems. Late afternoon master opened a trade on EURUSD of 0,001 and this one was copied in my accounts. So the 4 trades on DE30 are missing. What is happening? Waiting for help please.

Regards

Roberto

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PanagiotisCharalampous since: 13 Jan 2017;

  30 Mar 2021, 08:13

Hi Roberto,

Please provide us the following information.

  1. Strategy name.
  2. Your account number, account leverage, stop out level and broker.
  3. Screenshots with the strategy trades and your trades, showing which trades are missing.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

robbie767 since: 09 May 2018;

  30 Mar 2021, 13:56
RE: Ccopy not working and some trades missing - HELP

PanagiotisCharalampous said:

Hi Roberto,

Please provide us the following information.

  1. Strategy name.
  2. Your account number, account leverage, stop out level and broker.
  3. Screenshots with the strategy trades and your trades, showing which trades are missing.

Best Regards,

Panagiotis 

Join us on Telegram 


 

Hi Panagiotis:

strategy name is VZ_TEST66. I have the following ctrader accounts in copy (leverage 1:500, broker ICmarkets, all same as strategy master)
2022059
1034485
1034575
1045948
1046792
1046794
1133938
1216476
1219747
1219748
On date 29th march I had missing trades on 5 of my accounts. Here are details:
trades opened and closed (ID from master account)
ID 292795554
ID 292826964
ID 292948347
trade open and now still open (ID from master account)
ID PID219296549
the detailed above 4 trades were NOT copied on my accounts n.
2022059
1034485
1034575
1045948
1046792
On my other remaining 5 account trades were correctly opened.
Hope details are clear. Awaiting for your reply about reported issue and what happened.
I attach screenshot from the master account showing reported trades.

PS I have 2 friend of mine with same problem as me, so copying same strategy and missing same trades
Regards
Roberto Bona

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PanagiotisCharalampous since: 13 Jan 2017;

  30 Mar 2021, 15:55

Hi Roberto,

Based on our investigation, some of your subaccounts have 1:30 leverage, hence the orders have been rejected. Please check this with your broker.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

robbie767 since: 09 May 2018;

  30 Mar 2021, 18:03
RE: Ccopy not working and some trades missing - HELP

PanagiotisCharalampous said:

Hi Roberto,

Based on our investigation, some of your subaccounts have 1:30 leverage, hence the orders have been rejected. Please check this with your broker.

Best Regards,

Panagiotis 

Join us on Telegram 

Hi Panagiotis,

all accounts have 1:500 leverage, I attach screenshot. Waiting for your feedback please.

Regards

Roberto

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PanagiotisCharalampous since: 13 Jan 2017;

  31 Mar 2021, 08:27

Hi Roberto,

Based on what we see in our platform, they do not. Please talk to your broker.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

robbie767 since: 09 May 2018;

  06 Apr 2021, 10:20
RE:

PanagiotisCharalampous said:

Hi Roberto,

Based on what we see in our platform, they do not. Please talk to your broker.

Best Regards,

Panagiotis 

Join us on Telegram 

Hi Panagiotis,

I'm checking with my broker but they keep telling me that the subaccounts were reduced in leverage because of the ASIC product intervention, and that the subaccounts are not in directly linked to their database. And in the meantime I had a big loss for margin call on my accounts because of a missing trade. Please note that all my accounts are regulated by the Financial Services Authority of Seychelles and I was told that so they won't be affected by ASIC product intervention. I suppose that it should be the same for the subaccounts, correct? A subaccount linked to a strategy should reflect same leverage and same conditions of the main account, correct?
Can you please confirm this by your side? Or how it is possible that there was a leverage reduction after ASIC intervention on a subaccount of an account regulated by Seychelles? There should be some malfunction. I appreciate your reply as this will help me to discuss this matter with my broker. Thank you for your attention.

Regards

Roberto

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PanagiotisCharalampous since: 13 Jan 2017;

  06 Apr 2021, 10:51

Hi Roberto,

Accounts leverage is decided by the broker and all the subjects you touched upon can only be discussed between you and your broker. This is not something we can help you with unfortunately.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

r.andradegarcia since: 07 Apr 2021;

  07 Apr 2021, 16:50
RE:

PanagiotisCharalampous said:

Hi Roberto,

Please provide us the following information.

  1. Strategy name.
  2. Your account number, account leverage, stop out level and broker.
  3. Screenshots with the strategy trades and your trades, showing which trades are missing.

Best Regards,

Panagiotis 

Join us on Telegram 


 

Bom dia

Minhas contras Ctrader não estão copiando a estratégia COPYDT, e a alavancagem nas subcontas está 1:30, as contas principais são 1:500.

ID das contas cTrader:  1187445; 1203966; 1203971.

ID das sub-contas cTrader: 1187466; 1204003; 1206743.

ID das posições que não foram copiadas: DID 95219264; DID 95219402; DID 95788195; DID 95788783.

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PanagiotisCharalampous since: 13 Jan 2017;

  08 Apr 2021, 08:19

Hi r.andradegarcia,

Please contact your broker to change your subaccounts leverage.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader