I dont get any notification on my ctrader app

reece.williamson1701 since: 16 Mar 2021;

  08 Apr 2021, 17:29
I dont get any notification on my ctrader app

All of my notifications are turned on however my push notifications are not working even thought every thing is on. This is really annoying because i have to manually look at the app rather than getting a notification when my trade is active due to notifications not working. pleaseee could you help fix this. 

Thanks 

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  09 Apr 2021, 08:22

Hi reece.williamson1701,

Can you please let us know the following? 

  1. Your application OS (Android, iOS).
  2. Your application version and OS version.
  3. Your broker.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

reece.williamson1701 since: 16 Mar 2021;

  09 Apr 2021, 14:44

my software is OS the version is 14.4.2 and my broker is ICMarkets thanks in advance :)

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  09 Apr 2021, 15:32

Hi reece.williamson1701,

There is a known issue related to push notifications for some IC Markets using the iOS app. It will be resolved in an upcoming update.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader