Chartshot has no chart information

09 Aug 2018, 14:45Chartshot has no chart information#1
mhdbakri@live.composts: 3since: 09 Aug 2018

Hi. Today, i noticed that when i take a chartshot, there is no chart information(pair, tf, time talen etc) embedded on top of the picture. Previously it was working fine. How can i enable that again? 

 

Tq

09 Aug 2018, 15:42#2
Panagiotis Charalampousposts: 2610since: 13 Jan 2017

Dear Trader,

Thanks for posting in our forum and bringing this into our attention. It seems to be a bug, we will fix it in one of the following updates.

Best Regards,

Panagiotis


Head of Community Management at cTrader
08 Nov 2018, 05:17#3
mhdbakri@live.composts: 3since: 09 Aug 2018

hi. can i know when will the bug will be fixed?

09 Nov 2018, 10:22#4
Panagiotis Charalampousposts: 2610since: 13 Jan 2017

Hi mhdbakri@live.com,

We still do not have an ETA for this.

Best Regards,

Panagiotis


Head of Community Management at cTrader