Double Lines Separating week period separators are gone

08 Nov 2018, 21:37Double Lines Separating week period separators are gone#1
deonv4posts: 3since: 08 Nov 2018

Dear Support,

The period separators for trading days still appear as normal in ctrader, but the double lines separating the weeks (Friday to Monday) are gone since the last update.To view weeks in a glance is a very important factor. Please advise??!!

Please advise.

Regards

P. G. Janse van Vuuren

09 Nov 2018, 16:54#2
Panagiotis Charalampousposts: 1631since: 13 Jan 2017

Hi Janse,

Thank you for posting in our forum. Can you please share a screenshot with us so that we can understand what you mean?

Best Regards,

Panagiotis


Head of Community Management at cTrader
16 Nov 2018, 11:27Week Double Lines disappeared#3
deonv4posts: 3since: 08 Nov 2018

Herewith Screen Shots

 

19 Nov 2018, 11:35#4
Panagiotis Charalampousposts: 1631since: 13 Jan 2017

Hi Janse,

Unfortunately the information in the screenshots is not enough. We need to know the following

1. Broker

2. Symbol

3. Timeframe

4. Timezone

On Spotware cTrader Beta I can see the lines without a problem. Also note that there are not special double lines for week separation. The double lines you see indicate the end of the day and the begining of a new one. If trading starts before or after 12:00 am in your timezone, then you will get two lines close to each other when the week changes.

Best Regards,

Panagiotis


Head of Community Management at cTrader
20 Nov 2018, 10:22Reply on Double Lines#5
deonv4posts: 3since: 08 Nov 2018

1. FX pro

2. All Symbols

3. All Time Frames

4. UTC + 2

Hope this info suffice

Regards

20 Nov 2018, 10:47#6
Panagiotis Charalampousposts: 1631since: 13 Jan 2017

Ηι Janse,

On UTC + 2 you will not see any double lines since the markets open at 12:00 am UTC +2 on Monday. Probably you were using UTC + 3 till October 27th due to summer time and this is why you were seeing the double lines.

Best Regards,

Panagiotis 

 

 


Head of Community Management at cTrader