Crash with Public Beta

11 Mar 2019, 14:44Crash with Public Beta#1
ketos.energyposts: 6since: 19 Feb 2019

Dear cTrader-Team

My cTrader Desktop often crashes, since I installed the public beta 3.5. It crashes after about 1 hour when runing a cBot.

Is it possible to get the old version back? Can't find the installer of the old version.

The crash report in the event log says:

Faulting application name: cTrader.exe, version: 3.5.65534.35527, time stamp: 0x5c7f9192
Faulting module name: clr.dll, version: 4.7.3324.0, time stamp: 0x5c09b330
Exception code: 0xc00000fd
Fault offset: 0x000000000007fbea
Faulting process id: 0xebc
Faulting application start time: 0x01d4d7e768f76970
Faulting application path: C:\Users\awy\AppData\Local\Apps\2.0\5E3YMOYH.KRG\8V6TL4YE.RYT\xtrader_7ef853fc4bdbd138_0003.0005_e1a74f079947aa19\cTrader.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: f95bc348-ef1d-4fb1-8f07-5738090b3347
Faulting package full name: 
Faulting package-relative application ID: 

 

I run it in a Google Cloud VM on a Windows Server 2019 Datacenter with DualCore 2.2GHz and 8GB RAM

 

Thanks for your help.

Adrian

12 Mar 2019, 12:57#2
Panagiotis Charalampousposts: 2446since: 13 Jan 2017

Hi Adrian,

Is it possible to send us the cBot and your settings file at community@spotware.com so that we can have a look?

Best Regards,

Panagiotis


Head of Community Management at cTrader
15 Mar 2019, 10:55#3
ketos.energyposts: 6since: 19 Feb 2019

Hi Panagiotis

(Un)Fortunately, I cannot reproduce the error. I will let you know, when the error occurs again.

However, is there a way to still install the version 3.3 and not the beta version? I did not find the old setups.

 

Thank you so much for your very appreciated help.

Adrian

15 Mar 2019, 11:06#4
Panagiotis Charalampousposts: 2446since: 13 Jan 2017

Hi Adrian,

Brokers are still using v3.3. So you can use a broker's cTrader.

Best Regards,

Panagiotis


Head of Community Management at cTrader