Cannot Start Application

yaqeenmnoor's avatar

yaqeenmnoor since: 15 Nov 2016;

  05 Oct 2020, 08:55
Cannot Start Application

Hello, I have a problem with cTrader application, all cTrader applications with any broker cannot be opened on my computer.

and details:

PLATFORM VERSION INFO
    Windows             : 10.0.19041.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.42000
    System.Deployment.dll         : 4.8.4240.0 built by: NET48REL1LAST_B
    clr.dll             : 4.8.4220.0 built by: NET48REL1LAST_C
    dfdll.dll             : 4.8.4240.0 built by: NET48REL1LAST_B
    dfshim.dll             : 10.0.19041.1 (WinBuild.160101.0800)

SOURCES
    Deployment url            : file:///C:/Users/yaqee/AppData/Roaming/Microsoft/Internet%20Explorer/Quick%20Launch/User%20Pinned/TaskBar/Fondex%20cTrader.appref-ms%7C

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\yaqee\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Fondex cTrader.appref-ms| resulted in exception. Following failure messages were detected:
        + Exception reading manifest from http://fondex.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
        + DTD is prohibited in this XML document.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [10/5/2020 12:54:36 PM] : Activation of C:\Users\yaqee\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Fondex cTrader.appref-ms| has started.
    * [10/5/2020 12:54:36 PM] : Performing necessary update check as specified by the deployment.

ERROR DETAILS
    Following errors were detected during this operation.
    * [10/5/2020 12:54:37 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)
        - Exception reading manifest from http://fondex.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirect(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifest(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
            at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
        --- Inner Exception ---
        System.Xml.XmlException
        - DTD is prohibited in this XML document.
        - Source: System.Xml
        - Stack trace:
            at System.Xml.XmlTextReaderImpl.Throw(Exception e)
            at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
            at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
            at System.Deployment.Application.ManifestValidatingReader.XmlFilteredReader.Read()
            at System.Xml.XsdValidatingReader.Read()
            at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  05 Oct 2020, 09:00

Hi tradinginsider,

Please try a clean installation of cTrader and let us know if it resolves the problem.

Best Regards,

Panagiotis 

Join us on Telegram

Head of Community Management at cTrader
yaqeenmnoor's avatar

yaqeenmnoor since: 15 Nov 2016;

  05 Oct 2020, 09:28
RE:

PanagiotisCharalampous said:

Hi tradinginsider,

Please try a clean installation of cTrader and let us know if it resolves the problem.

Best Regards,

Panagiotis 

Join us on Telegram

I have done it according to the instructions above, but the "Cannot Start Application" dialog still appears when I want to install the application.

PLATFORM VERSION INFO
    Windows             : 10.0.19041.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.42000
    System.Deployment.dll         : 4.8.4240.0 built by: NET48REL1LAST_B
    clr.dll             : 4.8.4220.0 built by: NET48REL1LAST_C
    dfdll.dll             : 4.8.4240.0 built by: NET48REL1LAST_B
    dfshim.dll             : 10.0.19041.1 (WinBuild.160101.0800)

SOURCES
    Deployment url            : http://icmarketssc.ctrader.com/xTrader.application

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of http://icmarketssc.ctrader.com/xTrader.application resulted in exception. Following failure messages were detected:
        + Exception reading manifest from http://icmarketssc.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
        + DTD is prohibited in this XML document.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [10/5/2020 1:27:16 PM] : Activation of http://icmarketssc.ctrader.com/xTrader.application has started.

ERROR DETAILS
    Following errors were detected during this operation.
    * [10/5/2020 1:27:16 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)
        - Exception reading manifest from http://icmarketssc.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
            at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
        --- Inner Exception ---
        System.Xml.XmlException
        - DTD is prohibited in this XML document.
        - Source: System.Xml
        - Stack trace:
            at System.Xml.XmlTextReaderImpl.Throw(Exception e)
            at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
            at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
            at System.Deployment.Application.ManifestValidatingReader.XmlFilteredReader.Read()
            at System.Xml.XsdValidatingReader.Read()
            at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  05 Oct 2020, 12:38

Hi tradinginsider,

Please send us the application you have downloaded and trying to execute at community@spotware.com so that we can investigate further.

Best Regards,

Panagiotis 

Join us on Telegram

Head of Community Management at cTrader
yaqeenmnoor's avatar

yaqeenmnoor since: 15 Nov 2016;

  06 Oct 2020, 06:50
RE:

PanagiotisCharalampous said:

Hi tradinginsider,

Please send us the application you have downloaded and trying to execute at community@spotware.com so that we can investigate further.

Best Regards,

Panagiotis 

Join us on Telegram

Unable to send sir, it looks like it is blocked by the system.
I'll just send it to your telegram.