Graph stuck at the same place, when dragging the chart

vu.patrik since: 07 Apr 2021;

  07 Apr 2021, 16:24
Graph stuck at the same place, when dragging the chart

Hello community, 

I have had a small issue with the cTrader platform and was unable to find any solution. When dragging the chart only the objectives move. The graph is stopped at the same place. I have attached a screenshot, but I am not sure whether the issue is understandable from the screenshot. I tried reinstalling the platform. but the issue still persists.

Caption
PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  08 Apr 2021, 08:17

Hi vu.patrik,

Thanks for reporting your issue. What is your graphics card?

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

vu.patrik since: 07 Apr 2021;

  09 Apr 2021, 14:44
RE:

PanagiotisCharalampous said:

Hi vu.patrik,

Thanks for reporting your issue. What is your graphics card?

Best Regards,

Panagiotis 

Join us on Telegram

Hello, my graphics card is Intel(R)  Iris(R) Xe Graphics Family

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  09 Apr 2021, 15:26

Hi vu.patrik,

There is a known issue with these graphics cards. Unfortunately there is not much we can do.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

vu.patrik since: 07 Apr 2021;

  09 Apr 2021, 15:58
RE:

PanagiotisCharalampous said:

Hi vu.patrik,

There is a known issue with these graphics cards. Unfortunately there is not much we can do.

Best Regards,

Panagiotis 

Join us on Telegram

Thank you very much for the assistance.