opened to maximized size

yuval.ein since: 08 May 2020;

  13 Jul 2021, 09:23
opened to maximized size

I have a computer with a small screen with cTrader from 2 different brokers. One broker's cTrader is working fine. However the second one, when I open it, is being opened to maximized size, and since the screen is small I cannot change the app's size or minimize or move it (the buttons on the top right corner such as close, minimize etc, do not show). How can I fix this?

Thanks

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  13 Jul 2021, 11:08

Hi yuval.ein,

Can you share a screenshot or video so that we can visualize what are you looking at?

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

yuval.ein since: 08 May 2020;

  14 Jul 2021, 11:11
RE:

As can be seen the cTrader is taking space of the entire screen and there's no way to change its size. The only option is to use alt+tab, but in this case when going back to cTrader it will go back for full screen

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  14 Jul 2021, 11:42

Hi yuval.ein,,

Can you try restoring the window?

Just hover the taskbar icon and right click on the pop up window.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

yuval.ein since: 08 May 2020;

  14 Jul 2021, 14:51
RE:

I don't have a restore option. I am using windows 10

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  14 Jul 2021, 15:59

Hi yuval.ein,

Me too. What do you get?

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

yuval.ein since: 08 May 2020;

  14 Jul 2021, 17:21
RE:

yuval.ein since: 08 May 2020;

  15 Jul 2021, 10:37
RE: RE:

I have tried to reinstall the app and connecting the computer to another screen but it does not help

Thanks

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  15 Jul 2021, 10:47

Hi yuval.ein,

You are right clicking on the application's icon. My instructions were to hover the taskbar icon and right click on the pop up window.

If this doesn't work, try a clean installation too.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Head of Community Management at cTrader