Ctrader High Ram usage

Hi, I have a computer with i5cpu n 8gig ddr3. I find after 1 day my ram is maxed out so I have to restart my computer everyday because ctrader becomes unresponsive.

I was running click algo bots and I thought this was the problem but I have tried just having a few charts open in the Trade section and after 1 day the ram is maxed out again. I can have varios other apps open and  trading view desktop app open which does use a bit of ram but it doesnt keep pilling up so my computer seems fine.

Any ideas on how to fix this as I can no longer use the ctrader platform because of this issue. 

Hi Neilsh,

Please send us some troubleshooting information (press Ctrl+Alt+Shift+T when in cTrader). Paste the link to this discussion inside the text box before pressing Submit.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

RE:

PanagiotisCharalampous said:

Hi Neilsh,

Please send us some troubleshooting information (press Ctrl+Alt+Shift+T when in cTrader). Paste the link to this discussion inside the text box before pressing Submit.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi there, Just pasted the link through the ctrader trouble shooting text box.

RE: Memory issue

PanagiotisCharalampous said:

Hi Neilsh,

Please send us some troubleshooting information (press Ctrl+Alt+Shift+T when in cTrader). Paste the link to this discussion inside the text box before pressing Submit.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi, any ideas how to fix the memory issue?

It happens with just charts open. ctrader will get to 5000mb within 6hrs. Faster with click algo bots running. Click algo memory manager bot cant control the memory use either. It still gets maxxed out.

Hi Neilsh,

Can you please confirm that there is no custom indicator being used when this happens?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

RE:

PanagiotisCharalampous said:

Hi Neilsh,

Can you please confirm that there is no custom indicator being used when this happens?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi ctrader becomes unresponsive with 7 charts open with HMA on a couple of them.

RE: RE:

Neilsh said:

PanagiotisCharalampous said:

Hi Neilsh,

Can you please confirm that there is no custom indicator being used when this happens?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi ctrader becomes unresponsive with 7 charts open with HMA on a couple of them.

Hi,

Please remove all custom indicators/cBots from your charts, and then monitor your RAM usage for sometime.

Most of the time the high RAM usage is due to poor coding of custom indicators/cBots.

If the RAM usage was still high without any custom indicator/cBot then let us know.

Ram usage

Hi Amusleh, Thank you for your message. There was clickalgo switchback play button on each chart but not activated. I have removed these and also the few HMA's I had on the charts. I'll post here tomorrow with results.

Hi Amusleh. Still the same issue today the 21st  August my charts are totally naked now and still the same issue.

Task manager from 20 08

Hi This is from the 20th I had charts open from the previous day the Memory was maxed out. I started click algo memory manager which knocked the Memory right down. So I left ctrader for an hour and came back and the Memory was maxed out again.

Hi Neilsh,

The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook