cTrader crash when running cBots

ncel01 since: 19 Mar 2020;

  24 Nov 2022, 22:42
cTrader crash when running cBots

Hello Team,


I've noticed multiple times that, after some hours running cBots, cTrader crashes unexpectedly.

I am now using Windows 11 Pro, however, this issue is not recent and it already happened before, when using my previous PC (Windows 10).

The RAM usage by cTrader looks a bit high, however, it is still acceptable and it looks stable while the app is running the bots:

Memory usage.png

Btw, is any one of these "sub-processes" associated with algo trading?

For your reference, below is the crash log, taken from Event Viewer.
Could you please help me out with this issue?

Should you need any further information please let me know.

Your help is highly appreciated. Thanks in advance!

Regards.

***********************************************************************

Log Name:      Application
Source:        Application Error
Date:          23/11/2022 15:54:29
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
Description:
Faulting application name: cTrader.exe, version: 4.4.19.10308, time stamp: 0x636a6098
Faulting module name: ntdll.dll, version: 10.0.22621.755, time stamp: 0x8a328c67
Exception code: 0xc00000fd
Fault offset: 0x000000000003d708
Faulting process ID: 0x0x3A34
Faulting application start time: 0x0x1D8FEA8B01701F6
Faulting application path: C:\Users\user\AppData\Local\Spotware\cTrader\abb70432efbee65d18af69e79fe8efe1\cTrader.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 290209e3-14ea-412a-930e-b6df48ec7302
Faulting package full name:
Faulting package-relative application ID: 

***********************************************************************

ncel01 since: 19 Mar 2020;

  28 Nov 2022, 14:04
RE:

Hello,

Is there any update on this issue?

Thanks.

ncel01 said:

Hello Team,


I've noticed multiple times that, after some hours running cBots, cTrader crashes unexpectedly.

I am now using Windows 11 Pro, however, this issue is not recent and it already happened before, when using my previous PC (Windows 10).

The RAM usage by cTrader looks a bit high, however, it is still acceptable and it looks stable while the app is running the bots:

Memory usage.png

Btw, is any one of these "sub-processes" associated with algo trading?

For your reference, below is the crash log, taken from Event Viewer.
Could you please help me out with this issue?

Should you need any further information please let me know.

Your help is highly appreciated. Thanks in advance!

Regards.

***********************************************************************

Log Name:      Application
Source:        Application Error
Date:          23/11/2022 15:54:29
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
Description:
Faulting application name: cTrader.exe, version: 4.4.19.10308, time stamp: 0x636a6098
Faulting module name: ntdll.dll, version: 10.0.22621.755, time stamp: 0x8a328c67
Exception code: 0xc00000fd
Fault offset: 0x000000000003d708
Faulting process ID: 0x0x3A34
Faulting application start time: 0x0x1D8FEA8B01701F6
Faulting application path: C:\Users\user\AppData\Local\Spotware\cTrader\abb70432efbee65d18af69e79fe8efe1\cTrader.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 290209e3-14ea-412a-930e-b6df48ec7302
Faulting package full name:
Faulting package-relative application ID: 

***********************************************************************