Ctrader make me pay 10 x swap than usually

i buy eurusd 0.2lot at 18th and closed it at 19th
i pay swap 15usd not 1.5usd
is there something wrong with ctrader?

This is probably a broker issue, not a cTrader issue. You need to speak with your broker.

Hi there,

I guess it's IC Markets. They had some issues with their swaps.

Aieden Technologies

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Which broker is this? Say it and let's all be warned.

How can be that a broker is able to circumvent the trading conditions as they are shown and mess with these?

Describing this simply an "issue" is an understatement as this should never be allowed by cTrader. Something that definitely must be clarified by Spotware.

Moreover, "issues" are never in favour of traders.

It is totally unacceptable that traders cannot even trust the trading conditions as they are shown.

ncel01,

You should stop being so negative and look for conspiracies everywhere :) An IC Markets employee uploaded wrong swaps. All traders have been refunded. Simple as that.

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Hi Panagiotis,

To clarify:

It's okay if someone makes a mistake, that happens and it is normal.

What I would like to know is if, at the moment the wrong swaps have been applied, these have been reflected in the trading conditions or not. In other words, I'd like to know if the trading conditions shown in cTrader are, without fail, always liked to the real conditions applied or not.

No need to explain how serious the implications can be in case of a mismatch here.

Rather than qualifying pertinent/uncomfortable questions as a conspiracy, it would be great to see those clarified.

Also, don't expect me to believe that traders and brokers play on the same team.

In fact I don't think that the applicable conditions and the conditions shown are always matching. Why?

Below is an example taken some time ago for a certain broker. Lot size is in fact not $1 but 1 unit.

Am I wrong by thinking this is not a detail and it can have serious implications on any trading account? I don't think so.

Swaps: do not deserve any comments.

RE:

ncel01 said:Brother, you raised a very constructive question and I am keeping an eye on it.

Hi Panagiotis,

To clarify:

It's okay if someone makes a mistake, that happens and it is normal.

What I would like to know is if, at the moment the wrong swaps have been applied, these have been reflected in the trading conditions or not. In other words, I'd like to know if the trading conditions shown in cTrader are, without fail, always liked to the real conditions applied or not.

No need to explain how serious the implications can be in case of a mismatch here.

Rather than qualifying pertinent/uncomfortable questions as a conspiracy, it would be great to see those clarified.

Also, don't expect me to believe that traders and brokers play on the same team.

In fact I don't think that the applicable conditions and the conditions shown are always matching. Why?

Below is an example taken some time ago for a certain broker. Lot size is in fact not $1 but 1 unit.

Am I wrong by thinking this is not a detail and it can have serious implications on any trading account? I don't think so.

Swaps: do not deserve any comments.

ncel01,

What I would like to know is if, at the moment the wrong swaps have been applied, these have been reflected in the trading conditions or not. In other words, I'd like to know if the trading conditions shown in cTrader are, without fail, always liked to the real conditions applied or not.

The issue raised in this post was reflected in the trading conditions, was fixed soon after and traders were compensated. What you see is what you get. So there is no issue with the platform. 

In fact I don't think that the applicable conditions and the conditions shown are always matching. Why?

Can you provide evidence of this?

Below is an example taken some time ago for a certain broker. Lot size is in fact not $1 but 1 unit.

So another case where somebody messed up with the symbol configurations. How does this support your claim that applicable conditions and the conditions shown are not always matching?

Aieden Technologies

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Panagiotis,

1.

The issue raised in this post was reflected in the trading conditions, was fixed soon after and traders were compensated.

How do you know this? As far as I can see, the screenshot on the original post does not show any trading conditions but the unrealized swaps.

2.

What you see is what you get. So there is no issue with the platform. 

As I've shown, this is not always the case. Refer to 3., 4. and 5.

3.

Can you provide evidence of this?

What further evidence is required, apart from the screenshot I've already provided? Do I need to prove that the value of 1 Nasdaq is ~$13.7k and not $1?

See 5.

4.

So another case where somebody messed up with the symbol configurations.

Maybe. The main point here is that this information is not always linked, without fail, to the real trading conditions, as proven. Refer to 3. and 5.

This goes against what you have stated in 2.

Remark: The conditions shown remain and, probably, will always remain like this.

5.

How does this support your claim that applicable conditions and the conditions shown are not always matching?

This has been explained in 3.

Trading conditions, which traders use as reference and rely on, a min. investment of $1 is clearly stated. Outcome: you get a min. investment of 1 unit on this indice, whose value is not $1 but ~$13.7k.

Clear as crystal.