Losing trade missing in cTrader desktop History.

Hello

I noticed the cTrader desktop (windows) is not showing the losing trade. The mobile app cTrader (anroid) did register it, and it is visible in history. 

Account number:    (I won't give you my account number here, so everyone can see it. That's why I wrote you an email to community@spotware.com. I gave you my account number the 'DID' and everything, but you wrote me back to write my problem here in the forum.)

Deal ID: DID118378460  (as shown in the screenshot)

134.74 EUR losing deal missing from the cTrader desktop 'History' (gbpusd. cBot)

> Can you please insert the losing deal in my cTrader desktop? Thank you. < 

I need this because of taxes.

If you need my account number, give me an email I can send you it. I won't write my account number in public forum.

Screenshots:

cTrader desktop. Where is the losing trade?

The losing trade is visible in cTrader Web (copy). Not visible in cTrader desktop.

cTrader Mobile app. The losing deal is in the history.

Read this thread and do what's suggested:

RE:

firemyst said:

Read this thread and do what's suggested:

Thank you. That worked. Problem solved.

((I noticed the cTrader icons from my 'Multiple Profiles' disappeared. I deleted all profiles and created new ones, but the problem persists, so I just used icons from %SystemRoot%\System32\SHELL32.dll . 

When optimizing my cBot the cTrader has to load the data again. No biggie))

Thanks firemyst

RE:

firemyst said:

Read this thread and do what's suggested:

Now the cTrader is loading the data each time I want to optimize or backtest the bot. I ran the backtesting letting the data load. I tried again using the same history, but it loads the data again. It is not saving the data. I closed the cTrader and restarted my computer several times, but the problem persists.

Do you maybe know how to fix this?

RE: RE:

Automated_Trading said:

firemyst said:

Read this thread and do what's suggested:

Now the cTrader is loading the data each time I want to optimize or backtest the bot. I ran the backtesting letting the data load. I tried again using the same history, but it loads the data again. It is not saving the data. I closed the cTrader and restarted my computer several times, but the problem persists.

Do you maybe know how to fix this?

@PanagiotisChar? @Spotware? Anyone else?

RE: RE:

Automated_Trading said:

firemyst said:

Read this thread and do what's suggested:

Now the cTrader is loading the data each time I want to optimize or backtest the bot. I ran the backtesting letting the data load. I tried again using the same history, but it loads the data again. It is not saving the data. I closed the cTrader and restarted my computer several times, but the problem persists.

Do you maybe know how to fix this?

Another thing I noticed:

 The data is probably saved, because my disk space is getting smaller when I run the optimization/backtesting, but the cTrader 4.7.9 is not using the already saved data. Maybe this is the problem? 

All I did was going to settings / General and 'reset local data to default'. I didn't know It will have to load the data now each time I want to run the backtesting.

You think I'll have to reinstall the cTrader 4.7.9 or is there a better solution? I already have my bots running. Too bad it's not a weekend.

I would run my bots on ICM cTrader 4.6 but it keeps freezing.

Can someone help me fix the problem I'm having? I run the backtesting almost every day, and I'm running the optimization all the time. Loading the data each time is very time-consuming.

Dear Automated_Trading,

We managed to reproduce this issue and we will fix in in an upcoming update.

Best regards,

cTrader Team

RE:

Spotware said:

Dear Automated_Trading,

We managed to reproduce this issue and we will fix in in an upcoming update.

Best regards,

cTrader Team

Thank you. I'm looking forward to it.

(I tried reinstalling the cTrader 4.7.9, but it didn't solve the problem. It loads the data every time I backtest a bot)

Best regards