So many bugs

05 Feb 2019, 02:42So many bugs#1
shrumrposts: 11since: 03 Jan 2019
  1. Some times chart candles stop updating. Even though bid/ask lines are moving. 
  2. Some times, relogging in to the platform after some time, large portion of history is missing. Chart have the old data and some of the recent data, but hours of data in the middle are missing, messing up the whole chart.
  3. Some times, the whole workspace will be lost and appear as a brand new workspace with all the settings are lost. 
  4. Then there are dangerous and weird bugs like this:

0 lot trade on the chart ... even though Orders and Positions tabs are empty and there are actually no position/order on.

 

05 Feb 2019, 10:16#2
Panagiotis Charalampousposts: 2168since: 13 Jan 2017

Hi shrumr,

Thanks for reporting the issues you found. Can you please semd us more information regarding point 2? Maybe a screenshot with the history missing?

Best Regards,

Panagiotis


Head of Community Management at cTrader
05 Feb 2019, 11:44#3
Panagiotis Charalampousposts: 2168since: 13 Jan 2017

Hi shrumr,

Also please tell us which broker you use or if it is Spotware Beta.

Best Regards,

Panagiotis


Head of Community Management at cTrader
05 Feb 2019, 13:01#4
shrumrposts: 11since: 03 Jan 2019

Hi, 

I am using icmarket. 

Sorry, I dont have example for point #2 saved on my computer. But I can take a screenshot and then share it later on. 

There is another issue which is opposite to point # 1, where ask/bid line disappear, even though candles are being updated. You have to go into viewing options and toggle them off/on to make them work again. 

06 Feb 2019, 03:37#5
shrumrposts: 11since: 03 Jan 2019

Here is the example for point # 1

  1. Some times chart candles stop updating. Even though bid/ask lines are moving. 

07 Feb 2019, 16:57#6
Panagiotis Charalampousposts: 2168since: 13 Jan 2017

Hi shrumr.

Our team will need some more assistance to reproduce this problem. Can you still reproduce it on your cTrader Web? If yes, can we arrange a TeamViewer session with our QA team?

Best Regards,

Panagiotis


Head of Community Management at cTrader
13 Feb 2019, 01:32#7
shrumrposts: 11since: 03 Jan 2019

I can let you know if you can email a contact I can get in touch with when this happens again. 

Meanwhile, Major workspace is lost again. Now the generic workspace loads and all charts and drawing are gone. 

Please polish this platform. It is quite good. But it is NOT RELIABLE. It is weak and game-ish. This is not how a trading platform should be. 

Even age old MT4 is more stable than this. I see you keep spending time on expanding your feature set and solutions ... Meanwhile ctrader itself is still buggy and company forum doesnt even have a basic spam filter. Where are your developers deployed? What is the purpose of cXchange? Do you have a single real client on that? Stop running around the bush and please FOCUS on ctrader itself. 

13 Feb 2019, 10:24#8
Panagiotis Charalampousposts: 2168since: 13 Jan 2017

Hi shrumr,

You can send us an email at community@spotware.com

Best Regards,

Panagiotis


Head of Community Management at cTrader