advanced take profit dosn´t work

tnt_22 since: 03 Dec 2019; 
 03 Dec 2019, 17:55
advanced take profit dosn´t work

hello,

i tried to use the advanced take profit but i had a lot of time the problem that the take profit dosn´t work. 

the price hit the level where the TP was (and were a lot higher so the problem was not because of bid/ask spread), than the Advanced take profit line change color to grey and nothing happend... can somebody help me? did i something wrong? 

Plattform was working and online all the time i sat in front of the screen and i have seen it several times live (i used the browser version from c-trader). the thing is, sometime it works very well but i changed nothing in the settings or anything... very confusing. thank you for you help

BR

Panagiotis Charalampous's avatar
Panagiotis Charalampous since: 13 Jan 2017; 
 04 Dec 2019, 08:46

Hi tnt_22,

Can you please create a thread there and also post a screenshot illustrating what you have described?

Best Regards,

Panagiotis 

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Head of Community Management at cTrader
tnt_22 since: 03 Dec 2019; 
 04 Dec 2019, 11:44
RE:

PanagiotisCharalampous said:

Hi tnt_22,

Can you please create a thread there and also post a screenshot illustrating what you have described?

Best Regards,

Panagiotis 

Join us on Telegram

same happend today again...I have synonymous with another order without the normal take profit to try but also here it happened ... I do not understand what the problem is and it is very annoying if the software does not what it should.

can somebody help me please? 

Panagiotis Charalampous's avatar
Panagiotis Charalampous since: 13 Jan 2017; 
 04 Dec 2019, 15:02

Hi tnt_22,

Could you please show the ATP window on ATP which is greyed out? Also we need the position details. Alternatively we can arrange a team viewer session and our QA team will take a look at this issue.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader
tnt_22 since: 03 Dec 2019; 
 04 Dec 2019, 16:22
RE:

maybe that will help you to find the bug. do you need more information?

PanagiotisCharalampous said:

Hi tnt_22,

Could you please show the ATP window on ATP which is greyed out? Also we need the position details. Alternatively we can arrange a team viewer session and our QA team will take a look at this issue.

Best Regards,

Panagiotis 

Join us on Telegram

tnt_22 since: 03 Dec 2019; 
 04 Dec 2019, 17:47
RE: RE:

new screenshot from live trade... the price was more than 30 sec over the ATP and more than 4 pips  OVER the ATP (marketspread was 0-0,1)... that is really a problem.... 

tnt_22 said:

maybe that will help you to find the bug. do you need more information?

PanagiotisCharalampous said:

Hi tnt_22,

Could you please show the ATP window on ATP which is greyed out? Also we need the position details. Alternatively we can arrange a team viewer session and our QA team will take a look at this issue.

Best Regards,

Panagiotis 

Join us on Telegram

Panagiotis Charalampous's avatar
Panagiotis Charalampous since: 13 Jan 2017; 
 05 Dec 2019, 11:47

Hi tnt_22,

Thanks for the additional information. We managed to reproduce it and we will fix it soon.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader
tnt_22 since: 03 Dec 2019; 
 09 Dec 2019, 10:58
RE:

hey Panagiotis Charalampous,

thank you - it seems so that i´m not the only one with this kind of problem. 

It would also be nice if it could be fixed because it would be a good feature if it worked and it would help many people.

maybe you have some updates?

PanagiotisCharalampous said:

Hi tnt_22,

Thanks for the additional information. We managed to reproduce it and we will fix it soon.

Best Regards,

Panagiotis 

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tnt_22 since: 03 Dec 2019; 
 12 Dec 2019, 16:07
RE: RE:

Hey Panagiotis Charalampous,

any update for this bug? 

tnt_22 said:

hey Panagiotis Charalampous,

thank you - it seems so that i´m not the only one with this kind of problem. 

It would also be nice if it could be fixed because it would be a good feature if it worked and it would help many people.

maybe you have some updates?

PanagiotisCharalampous said:

Hi tnt_22,

Thanks for the additional information. We managed to reproduce it and we will fix it soon.

Best Regards,

Panagiotis 

Join us on Telegram

Panagiotis Charalampous's avatar
Panagiotis Charalampous since: 13 Jan 2017; 
 12 Dec 2019, 16:11

Hi tnt_22,

We have fixed the issue but we have not released the fix yet.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader