Limit on MarketDataRequest?

Chris 's avatar
Chris  since: 19 Jun 2019; 
 08 Aug 2019, 16:59
Limit on MarketDataRequest?

Hi,

Is there some sort of limit imposed on receiving live stream price information using MarketDataRequest on FIX?

It seems like I can pull live price data for various pairs, but then after about 5-10mins, even though the Heartbeat remains fine, no more price data is received. This seems to reset when I restart the function.

Thank you,

Chris

Panagiotis Charalampous's avatar
Panagiotis Charalampous since: 13 Jan 2017; 
 08 Aug 2019, 17:09

Hi Chris,

You should not stop receiving data. To investigate further please send us the following information

  • Account Number
  • Broker 
  • Proxy
  • The exact time you subscribe to market data and the FIX message you send.
  • The exact time the stream stops.

Best Regards,

Panagiotis 

Head of Community Management at cTrader
Chris 's avatar
Chris  since: 19 Jun 2019; 
 08 Aug 2019, 17:33
RE:

Thanks for you response. Do you have an email I can send this to?

Panagiotis Charalampous said:

Hi Chris,

You should not stop receiving data. To investigate further please send us the following information

  • Account Number
  • Broker 
  • Proxy
  • The exact time you subscribe to market data and the FIX message you send.
  • The exact time the stream stops.

Best Regards,

Panagiotis 

Panagiotis Charalampous's avatar
Panagiotis Charalampous since: 13 Jan 2017; 
 08 Aug 2019, 17:43

Hi Chris,

Yes send it at community@spotware.com

Best Regards,

Panagiotis 

Head of Community Management at cTrader