Limit on MarketDataRequest?

08 Aug 2019, 16:59Limit on MarketDataRequest?#1
Chris posts: 5since: 19 Jun 2019

Hi,

Is there some sort of limit imposed on receiving live stream price information using MarketDataRequest on FIX?

It seems like I can pull live price data for various pairs, but then after about 5-10mins, even though the Heartbeat remains fine, no more price data is received. This seems to reset when I restart the function.

Thank you,

Chris

08 Aug 2019, 17:09#2
Panagiotis Charalampousposts: 3188since: 13 Jan 2017

Hi Chris,

You should not stop receiving data. To investigate further please send us the following information

  • Account Number
  • Broker 
  • Proxy
  • The exact time you subscribe to market data and the FIX message you send.
  • The exact time the stream stops.

Best Regards,

Panagiotis 


Head of Community Management at cTrader
08 Aug 2019, 17:33RE:#3
Chris posts: 5since: 19 Jun 2019

Thanks for you response. Do you have an email I can send this to?

 

Panagiotis Charalampous said:

Hi Chris,

You should not stop receiving data. To investigate further please send us the following information

  • Account Number
  • Broker 
  • Proxy
  • The exact time you subscribe to market data and the FIX message you send.
  • The exact time the stream stops.

Best Regards,

Panagiotis 

 

08 Aug 2019, 17:43#4
Panagiotis Charalampousposts: 3188since: 13 Jan 2017

Hi Chris,

Yes send it at community@spotware.com

Best Regards,

Panagiotis 


Head of Community Management at cTrader