Not receiving response from FIX for requests sent after MarketClosed error message

Francesc since: 14 Nov 2018;

  09 Jun 2021, 16:32
Not receiving response from FIX for requests sent after MarketClosed error message

Hi,

We are experiencing some issues after the Market is closed on Fridays.

The problem is that after receiving the first "Market Closed" error message the following requests don't receive any response from FIX, so for those requests when we look at our monitoring system we don't know what has happened with them because we don't see any response from the FIX server.

From my point of view I should be getting a "Market Closed" message from fix for each request a do while the market is closed.

Right now I only receive it for the first requests, the following get no response.

Could you please assist me on this?

Thank you very much for your time!

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  10 Jun 2021, 15:21

Hi Francesc,

You should be getting  a "Market Closed" message from FIX for each request you send while the market is closed. If this is not the case, please provide us with the following.

  • Account number
  • Broker
  • Proxy
  • Message that did not receive a response, alongside with a timestamp.

So that we can investigate further.

Best Regards,

Panagiotis 

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Head of Community Management at cTrader

Francesc since: 14 Nov 2018;

  16 Jun 2021, 11:29
RE:

PanagiotisCharalampous said:

Hi Francesc,

You should be getting  a "Market Closed" message from FIX for each request you send while the market is closed. If this is not the case, please provide us with the following.

  • Account number
  • Broker
  • Proxy
  • Message that did not receive a response, alongside with a timestamp.

So that we can investigate further.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi Panagiotis,

Thank you very much for your response.

account number: 1071002
broker: icMarkets
Fix message after which we should have received "MarketClosed" error: 8=FIX.4.49=19035=D34=722649=icmarkets.107100250=TRADE52=20210528-21:04:01.50856=CSERVER57=TRADE11=fb3c9ea4-dae3-438d-8114-68b779775d9138=100040=154=155=2060=00010101-00:00:00.000721=7930647410=134
Timestamp: 2021-05-28T21:04:01.508Z UTC

I don't know what do you mean by Proxy, is it something related to our broker/account?

Thank you very much!

Regards,

Francesc

PanagiotisCharalampous's avatar

PanagiotisCharalampous since: 13 Jan 2017;

  16 Jun 2021, 11:52

Hi Francesc,

We need the host name of the proxy you are connecting to. See below

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Head of Community Management at cTrader