@Failed to Find .NET Runtime:  13 Jan 2023, 18:29

Hello cTrader team, 

I'm having trouble installing cTrader on Windows 10. A pop up like this appears, how do I solve this problem?

Thanks.

@internet access is having problems:  11 Dec 2022, 18:47

I want to say that the cTrader application with Telkomsel (Indonesia) internet access is having problems; access seems to be restricted.

In contrast to Indosat Ooreedoo's internet, it can run smoothly. and several internet providers in Indonesia have no problems with it.

According to my experience, only Telkomsel has problems like this. I have consulted with Telkomsel, and he said cTrader had blocked Telkomsel's access.

Please provide a solution for this, so that Telkomsel users like me and others can use the cTrader app (especially on Android) smoothly.

I sent a video for details (email)

@PRICE RANGE:  23 Sep 2022, 07:50

Price Range like in Tradingview which can display percentage + points should be added to cTrader desktop/web/mobile.

Can be added to the menu on the right

Like this

Thank You.

@Can't Access cTrader App for Android (Indonesia):  18 Sep 2022, 22:41

Hello cTrader team, please help so that we in Indonesia can open cTrader mobile application. In Indonesia, cTrader app and its website are blocked by Internet Provider, perhaps a suggestion from the government. Have to use a VPN to open it. That's very annoying. Please help, cTrader team to change the new protocol for Indonesia, so it doesn't get blocked.

Thank You.
 

@An error occurred attempting to install cTrader:  13 Jul 2021, 14:54

PanagiotisCharalampous said:

Hi yaqeenmnoor,

Can you share the log? Did you try installing using a VPS?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

I try to use a VPN but it doesn't work

@An error occurred attempting to install cTrader:  13 Jul 2021, 14:42

PanagiotisCharalampous said:

Hi yaqeenmnoor,

Can you share the log? Did you try installing using a VPS?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 10.0.0 {version}
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4 Client Profile (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Client'
Read string value '4.8.04084'
Setting value '4.8.04084 {string}' for property 'DotNet40Client_TargetVersion'
The following properties have been set for package 'Microsoft .NET Framework 4 Client Profile (x86 and x64)':
Property: [DotNet40Client_TargetVersion] = 4.8.04084 {string}
Running checks for command 'DotNetFX40Client\dotNetFx40_Client_x86_x64.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX40Client\dotNetFx40_Client_x86_x64.exe' is 'Bypass'
Running checks for command 'DotNetFX40Client\dotNetFx40_Client_setup.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Client_TargetVersion' and value '4.0.30129': true
Result of checks for command 'DotNetFX40Client\dotNetFx40_Client_setup.exe' is 'Bypass'
'Microsoft .NET Framework 4 Client Profile (x86 and x64)' RunCheck result: No Install Needed
Running checks for package 'Windows Installer 4.5', phase BuildList
Looking up path for special folder 'WindowsFolder'
Running check with folder 'C:\Windows\System32' and file 'msi.dll'
Attempting to find file 'C:\Windows\System32\msi.dll'
File version is '5.0.19041.928'
Setting value '5.0.19041.928 {version}' for property 'VersionMsiDll'
The following properties have been set for package 'Windows Installer 4.5':
Property: [VersionMsiDll] = 5.0.19041.928 {version}
Running checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6000.20817': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6000.20817': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU' is 'Bypass'
'Windows Installer 4.5' RunCheck result: No Install Needed
Running checks for package 'Windows Imaging Component', phase BuildList
Looking up path for special folder 'WindowsFolder'
Running check with folder 'C:\Windows\system32' and file 'PhotoMetadataHandler.dll'
Attempting to find file 'C:\Windows\system32\PhotoMetadataHandler.dll'
File version is '10.0.19041.746'
Setting value '10.0.19041.746 {version}' for property 'VersionPMHdll32'
Looking up path for special folder 'WindowsFolder'
Running check with folder 'C:\Windows\SysWOW64' and file 'PhotoMetadataHandler.dll'
Attempting to find file 'C:\Windows\SysWOW64\PhotoMetadataHandler.dll'
File version is '10.0.19041.746'
Setting value '10.0.19041.746 {version}' for property 'VersionPMHdll64'
The following properties have been set for package 'Windows Imaging Component':
Property: [VersionPMHdll32] = 10.0.19041.746 {version}
Property: [VersionPMHdll64] = 10.0.19041.746 {version}
Running checks for command 'WindowsImagingComponent\wic_x86.exe'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': true
Result of checks for command 'WindowsImagingComponent\wic_x86.exe' is 'Bypass'
Running checks for command 'WindowsImagingComponent\wic_x64.exe'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionPMHdll64' and value '6.0.5840.16388': true
Result of checks for command 'WindowsImagingComponent\wic_x64.exe' is 'Bypass'
'Windows Imaging Component' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697210'
Error: An error occurred trying to download 'http://icmarketssc.ctrader.com/xTrader.application'.

@An error occurred attempting to install cTrader:  12 Jul 2021, 20:58

Hello team, 

I tried to install the cTrader desktop application, but it failed because of an error, a comment like this appears. How to solve it? Thank you

@cTrader Desktop cannot be opened:  29 Dec 2020, 08:07

What's the problem with cTrader? It's been 3 months like this, I can't open cTrader desktop at all, even though using a VPN it can't be opened, I can only open the android application.

Detail :

PLATFORM VERSION INFO
    Windows             : 10.0.19041.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.42000
    System.Deployment.dll         : 4.8.4270.0 built by: NET48REL1LAST_C
    clr.dll             : 4.8.4250.0 built by: NET48REL1LAST_C
    dfdll.dll             : 4.8.4270.0 built by: NET48REL1LAST_C
    dfshim.dll             : 10.0.19041.1 (WinBuild.160101.0800)

SOURCES
    Deployment url            : file:///C:/Users/yaqee/OneDrive/Desktop/True%20ECN%20Trading%20Ltd%20cTrader.appref-ms%7C

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\yaqee\OneDrive\Desktop\True ECN Trading Ltd cTrader.appref-ms| resulted in exception. Following failure messages were detected:
        + Exception reading manifest from http://icmarketssc.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
        + DTD is prohibited in this XML document.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [12/29/2020 1:07:24 PM] : Activation of C:\Users\yaqee\OneDrive\Desktop\True ECN Trading Ltd cTrader.appref-ms| has started.
    * [12/29/2020 1:07:24 PM] : Performing necessary update check as specified by the deployment.

ERROR DETAILS
    Following errors were detected during this operation.
    * [12/29/2020 1:07:24 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)
        - Exception reading manifest from http://icmarketssc.ctrader.com/xTrader.application: the manifest may not be valid or the file could not be opened.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirect(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifest(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
            at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
        --- Inner Exception ---
        System.Xml.XmlException
        - DTD is prohibited in this XML document.
        - Source: System.Xml
        - Stack trace:
            at System.Xml.XmlTextReaderImpl.Throw(Exception e)
            at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
            at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
            at System.Deployment.Application.ManifestValidatingReader.XmlFilteredReader.Read()
            at System.Xml.XsdValidatingReader.Read()
            at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

@Cannot Start Application (cTrader Desktop):  28 Nov 2020, 08:45

I can't open the cTrader desktop application, with any broker. Even though I already use VPN, I still can't, please why does cTrader do this so often?

@Cannot Start Application:  06 Oct 2020, 06:50

PanagiotisCharalampous said:

Hi tradinginsider,

Please send us the application you have downloaded and trying to execute at community@spotware.com so that we can investigate further.

Best Regards,

Panagiotis 

Join us on Telegram

Unable to send sir, it looks like it is blocked by the system.
I'll just send it to your telegram.