cTrader Team
20 Sep 2023, 06:16

Dear traders,

Please provide us with exact steps to reproduce these issues.

Best regards,

cTrader Team

cTrader Team
15 Sep 2023, 06:57

Dear trader,

εquity to equity readjustment takes place only on accounts where it is necessary.

Best regards,

cTrader Team

cTrader Team
14 Sep 2023, 05:47

Dear trader,

These deals have been created due to an equity to equity readjustment. You can read more in the link below

https://help.ctrader.com/ctrader-copy/#deposits-and-withdrawals

Best regards,

cTrader Team

cTrader Team
12 Sep 2023, 07:03

Dear trader,

Thank you for reporting this issue. It will be resolved in one of the upcoming updates.

Best regards,

cTrader Team

cTrader Team
11 Sep 2023, 08:40

Dear trader,

Thank you for reporting this. Can you please try now?

Best regards,

cTrader Team

cTrader Team
08 Sep 2023, 06:20

Dear Phil,

Can you please send us a screenshot from the Automate section from your cTrader settings?

Best regards,

cTrader Team

cTrader Team
07 Sep 2023, 11:27

Deart trader,

Thank you for reporting this issue. The team is aware of it and we are working on resolving it.

Best regards,

cTrader Team
07 Sep 2023, 11:27

Deart trader,

Thank you for reporting this issue. The team is aware of it and we are working on resolving it.

Best regards,

cTrader Team
07 Sep 2023, 11:26

Deart traders,

Thank you for reporting this issue. The team is aware of it and we are working on resolving it.

Best regards,

cTrader Team
07 Sep 2023, 08:09

Dear trader,

Can you please try again now?

Best regards,

cTrader Team

cTrader Team
06 Sep 2023, 09:30

Dear trader,

Invite is created to boost the effectiveness of brokers’ partners. Now, they can share not only common registration links but also links to useful products and elements of the cTrader platform, such as copy strategies, Chart Streams, trading signals, symbols, and others. Every Invite link attributes users who follow it to the inviting partner. When a user later decides to register with the broker, they will be redirected to the broker's site via a BRL. You can find more information in the link below

https://help.ctrader.com/ctrader-invite/invite-link/

Best regards,

cTrader Team,

cTrader Team
06 Sep 2023, 09:30

Dear trader,

BRL is a broker referral link. After registration in the broker’s partner programme, every participant receives a unique partner link for registering new users. All traders who have joined via this link become the partner’s referrals in the broker’s system. BRLs usually have the following format: broker.com/?partner=1234.

You can find more information in the link below

https://help.ctrader.com/ctrader-invite/invite-link/

Best regards,

cTrader Team,

cTrader Team
06 Sep 2023, 09:27

RE: Draw/IsInteractive Problem

kashifnizami said: 

Same problem here, although I use new chart without adding any indicator 

Dear trader,

Can you please create a new thread about your issue and provide us with some more information like troubleshooting and a video demonstrating this issue?

Best regards,

cTrader Team

cTrader Team
06 Sep 2023, 05:22

Dear trader,

Thank you for reporting this issue. Our product teams are investigating it and it will be fixed in an upcoming update.

Best regards,

cTrader Team

cTrader Team
04 Sep 2023, 13:19

Dear Severin,

ROI is calculated based on equity. If you had open positions at the moment of the withdrawal, it could have caused this loss.

Best regards,

cTrader Team

cTrader Team
04 Sep 2023, 06:31

Dear trader,

At the moment, backtesting is only supported in hedging mode.

Best regards,

cTrader Team

cTrader Team
31 Aug 2023, 11:54

Dear ncel01,

The specific strategy is closing losing trades together with profitable, with sum net profit being always positive. Balance and equity statistics are updated in intervals of 15 minutes hence no balance drawdown is recorded.

Best regards,

cTrader Team

cTrader Team
31 Aug 2023, 10:34

Hi ncel01,

Please let us know the strategy name.

Best regards,

cTrader Team

cTrader Team
31 Aug 2023, 10:33

RE: Account.Margin not correct : Unacceptable

ncel01 said: 

cTrader Team,

Any update on this?

Thanks for informing.

Dear ncel01,

We have identified the issue and it will be resolved in an upcoming update.

Best Regards,

cTrader Team

cTrader Team
31 Aug 2023, 06:03

Dear trader,

Thank you for reporting this issue. It will be resolved in the next minor update of cTrader Desktop.

Best regards,

cTrader Team