ncel01
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Username:ncel01
Name:ncel01
Member since: 19 Mar 2020

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@Multibank broker - Accounts not visible:  09 Feb 2023, 13:58


Spotware said:

Dear trader,

You should contact the broker regarding these questions.

Best regards,

cTrader Team

Hello,

Could you please inform if cTrader cross broker functionality is available by default to every cTrader broker or, if this is something brokers should subscribe for?

Thank you!

@another acct got kill:  08 Feb 2023, 17:21


Hi to both,

Why do you guys follow such a high leverage strategies?

The purpose of high leverage is only one: to blow up with any trading account.

No matter what the previous profit was, at some point the account will be drained.

Just think about the following: even with a 9999999% return, a drop of 100% will always mean a loss.

I am sure the brokers are grateful.

@Multibank broker - Accounts not visible:  08 Feb 2023, 16:12


Spotware said:

Dear trader,

This broker does not support cTrader Cross Broker at the moment.

Best regards,

cTrader Team

Hi Spotware,

Thanks for informing.

This is still in the process of being implemented since this broker has joined cTrader recently, I suppose?

Could you please inform if this broker offers copy trading?

Thank you!

@Strategy description panel - Why so restricted ?:  08 Feb 2023, 00:47


Dear Spotware,

As you might know, a strategy description contains vital information to be provided to all the current and potential investors.
This is the strategy cover which, among other, can contain some warnings/rules to follow, etc.

Consequently:

  • Why is this supposedly limited to 1024 characters? Even an SMS allows longer text now a days.
  • Why can't images be uploaded ?
  • Why is "@" not allowed ? Can't providers be conytacted if they want to?

Actually, it has been really a mess for me to fit a description given all these limitations.
It is not only about the 1024 characters limit but also affected by the formatting. I've noticed that, when trying to edit the previous description, the save button automatically gets disabled by only placing the cursor in the text box, without changing any content.

Why has this been limited / made annoying to this point and why is this kept like this?
I believe this is something you've already been aware of for a long time.

Thanks for clarifying.

@Multibank broker - Accounts not visible:  07 Feb 2023, 11:41


Hello,

Is there any update on this?

Thanks!

@Symbol Info - Wrong trading conditions shown:  06 Feb 2023, 13:12


Spotware said:

Dear trader,

Wasn't this information supposed to be connected (without fail), by Spotware, to the real trading conditions applied by the broker?

No, we do not set up the trading conditions of the brokers. Brokers set up their trading conditions based on their offering. Please talk to your broker.

Best regards,

cTrader Team

Hello,

That's obviously not what I meant.

My question is in fact very simple and clear:

1. Why are the trading conditions shown not linked to the real conditions applied? 

2. Why is it possible for a broker to show trading conditions that do not correspond to the real conditions applied?

This is not about "set up the trading conditions of the brokers" but about consistency and reliability by not allowing this to happen. This is definitely a cTrader issue.

Following this, it is possible for a broker, for instance, to mention 0 swaps/comissions while charging these.

3. Where is the transparency here?

I am pretty sure you understand what I mean.

@Multibank broker - Accounts not visible:  06 Feb 2023, 11:46


Dear Spotware,

I've noticed that accounts created with MultiBank broker are not visible in cTrader cross broker.

Could you please double-check this?

Thank you.

@Symbol Info - Wrong trading conditions shown:  06 Feb 2023, 09:56


Spotware said:

Dear trader,

This information is configured by the broker, not by cTrader. You need to contact your broker to investigate further.

Best regards,

cTrader Team

Dear Spotware,

In fact I was already expecting that answer, reason why I ask the following:

Wasn't this information supposed to be connected (without fail), by Spotware, to the real trading conditions applied by the broker?

Apparently every broker is allowed to "hammer"/manipulate this information, which is something really serious, not a detail.

When you cannot even rely on the trading conditions that are shown something is really wrong.

I wonder what other advantages brokers are able to take from a platform with the motto "Traders First".

Thanks for clarifying this further.

@Symbol Info - Wrong trading conditions shown:  06 Feb 2023, 00:42


Dear Spotware,

I would like to bring to your attention the fact that, for some brokers, the trading conditions shown on the Symbol Info section are not correct.

Example:
The information highlighted on screenshot below is completely wrong. The real conditions are as follows:

  • Lot size : 1 unit (1 NAS100) - Not 1$
  • Min. trade volume : 1 lot - Not 1$

The following remains a mystery:

  • Max. trade volume : ?
  • Swap long : -36% ???
  • Swap short : -36% ???

Note that this is not a unique case. I've also noticed this for some other brokers.

Wasn't this information supposed to be connected (without fail), by Spotware, to the real trading conditions applied by the broker? Why, unlike most brokers, is there a deviation here?

Thanks for clarifying.

Remark:

At the moment, for some brokers the swaps are shown in pips while for some other brokers these are shown in %.

Suggestion:

Please show the swaps both in pips and (%) so that it becomes easier to compare these among brokers.

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