phaedonk
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Username:phaedonk
Name:phaedonk
Member since: 02 Feb 2021

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@Charts go blank randomly:  14 Sep 2021, 13:05


I am facing a problem and have no clue what the cause is. Charts go blank randomly (mostly on changing tab or timeframe though, but not consistently). Then they won't return to normal until after significant time and no action can fix that. 

I was thinking it might be the video card (AMD Radeon R7 360 series), updated drivers (also updated Windows), but no change at all. Then I saw that the second instance running (second account) does not face this problem. Also, some weirdness I noticed at the time of the issue: alert sounds are played later than the alert trigger, menus stay on screen and won't go away if I don't mouse over them (not selecting anything). If I close ctrader and re-open,  it will run smoothly for some time, then randomly start again. I am having a hard time trading like this.

Should I try re-installing ctrader? If I do that, will I lose the drawings of charts? Thank you.

edit: Also submitted report via ctrader menu

@desktop 4.0 changes:  04 Mar 2021, 13:12


Color: We could at last change color easily before the new version. Click on already existing drawing, acquire its color. Not ideal (that would be saved configurations, accessible via right click) but fast enough. Now color does not change, we need to change it every time with 2 more clicks. Number of clicks becomes huge through the day.

Timeframe: I could see all my favorited timeframes, now I can only see 10 (why be favorite when they are not on taskbar?). (2 more clicks, plus locate and scroll in timeframes).

UI: The taskbar is half empty for some reason.

Still no undo, drawings co-ordinates, or visible labels. No extending rectangle (or fib tool)

Copy/paste between charts is good.

@No push notifications:  04 Feb 2021, 23:57


Ah yes, that was it, thanks a lot!

PanagiotisCharalampous said:

Hi phaedonk,

It seems you are using the wrong IC Markets application from Play Store. Can you please contact IC Markets to advise you which application to use for your account?

Best Regards,

Panagiotis 

Join us on Telegram

@No push notifications:  02 Feb 2021, 09:04


PanagiotisCharalampous said:

Hi dvadiasor,

Our team is looking into this issue.

Best Regards,

Panagiotis 

Join us on Telegram

Hello, any info on that? I don't get any notifications either, specifically from ic markets, other brokers' arrive fine. I am on Android.

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